Required disclosure
Texas consumer complaint & recovery fund notice
Texas requires every licensed mortgage company and residential mortgage loan originator to publish this notice. It tells you how to complain about us — or anyone else — and how the state's recovery fund works.
Texas Consumer Complaint & Recovery Fund Notice
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV.
- Department website: sml.texas.gov
- Complaint and recovery fund forms: sml.texas.gov/forms
- Toll-free consumer hotline: 1-877-276-5550
Who this applies to
LaTrena Folks, Loan Officer, NMLS #869254, originating through Edge Home Finance, LLC, Company NMLS #891464. Licensed in Texas and New Mexico.
You don't have to start with us
You're entitled to go straight to the Department. That said, if something has gone wrong, I'd rather hear it first and fix it — text (903) 204-7620 or email me. Either way, the complaint route above stays open to you.
See also the licensing and disclosures page for NMLS identifiers and how to verify any licence.